Topic № 24Assertiveness and Conflict Resolution
What is assertive conflict resolution?
Assertiveness means expressing your point of view in a way that is clear and direct, while still respecting others. Communicating in an assertive manner can help you to: minimise conflict. control anger.
What are the 5 conflict resolution strategies?
Kenneth Thomas and Ralph Kilmann developed five conflict resolution strategies that people use to handle conflict, including avoiding, defeating, compromising, accommodating, and collaborating.