Topic № 25
Dealing with Difficult People

Who is a difficult person?

By 'difficult' people we mean people with certain personality traits or emotional characteristics that make it difficult for you to communicate with them. The ability to effectively cope with such people while maintaining a healthy work environment is known as the skill of dealing with difficult people.

8 Useful Strategies to Dealing with Difficult People at Work:

1) Be calm.
2) Understand the person's intentions.
3) Get some perspective from others.
4) Let the person know where you are coming from.
5) Build a rapport.
6) Treat the person with respect.
7) Focus on what can be actioned upon.
8) Ignore.