Topic № 41
Five Star Customer Service Excellence

What is a 5 star customer service?

5 star customer service is making each client special to you, so that you become special to them. Before they become your customers, people are individuals. They need reassurance that you care enough to resolve their problems. They want to know that hanging out with you is valuable in its own right.

The 4 Principles of Exceptional Customer Experience:

1) Being Where Our Customers Are. The first driving principle is providing contextual in-product help whenever possible.
2) Making It Easy to Find Answers Fast.
3) Consistency and Compassion.
4) Closing the Loop.